Store Policies

We do our best to ship your Blue By You orders as quickly as possible. Orders are typically shipped out within the week your order is placed. Once your package is ready for shipment you will receive a USPS tracking code via email. 
Additional Holiday Shipping Info
All orders are shipped via USPS. Our Christmas delivery order cut off date is December 12th. All orders placed through December 12th will be shipped before the USPS's Christmas delivery deadline. While we guarantee your order will be shipped by the USPS deadline, we cannot guarantee any delivery timelines past this due to the unpredictability of the USPS. We encourage you to get your holiday orders in as quickly as possible & reach out to us if you have any shipping concerns! We are happy to see how we can accommodate you!!
We do not offer refunds on orders. If there is a problem with your order or items please contact us and we will do our best to work with you and resolve it. We appreciate our customers choosing to shop with us and we are committed to making sure your experience is positive. 
Please keep in mind that turquoise jewelry, especially our vintages pieces, are unique, handmade, and fragile. Turquoise pieces (or any stone) should not be worn in the water. Cuffs with stones can be bent slightly to adjust the size but it should only be bent on the silver portion. Bending jewelry where the stones are set can cause them to come loose and fall out. All of our vintage pieces are in great condition but there might be added character or slight imperfections due to age and wear.